The Force Concepts Training Council (FCTC) is dedicated to providing and hosting the most professional training programs available today. In order to ensure the successful delivery of these programs, we have instituted a specific cancellation and refund policy.
Written notification of cancellation is required for all cancellations. Acceptable transmission methods include email, fax, or US Postal Service delivery. Refunds will be issued following receipt of written notification less a $35.00 processing fee.
- All cancellations made more than 30 days prior to the start date of a scheduled training will be entitled to a 100% tuition refund, minus the applicable processing fee.
- Any cancellations within 15 to 30 days of the start date of a scheduled training will be entitled to a 50% tuition refund, minus the applicable processing fee.
- Tuition will be forfeit for cancellations made 14 days or less of the start date of a scheduled training course.
No-shows or failure to submit written notification will result in forfeiture of registration fees.
Any special arrangements made to present the tuition payment on the first day of training are not exempt from the cancellation/refund policy. If this courtesy is extended to the registering party, and they fail to attend as scheduled, they will remain responsible for the tuition payment.
We understand that emergency situations may arise which may prevent scheduled attendance. Therefore, with proper notification and the approval by FCTC administration, anyone enrolled in a course may have his or her tuition applied to another scheduled training course. Emergency situation such as military orders to active duty, death or serious illness in the immediate family, court appearance, and significant organizational emergencies will be considered.
A $50 fee will be levied on checks returned for non-sufficient funds. Refunds may take 4 – 6 weeks for checks and credit card payments over 120 days old.
Submission of a course registration form indicates that the registering party has read, understands, and agrees to this cancellation/refund policy.